{"id":6,"date":"2019-09-03T07:15:07","date_gmt":"2019-09-03T07:15:07","guid":{"rendered":"http:\/\/elfinsupport.com\/?page_id=6"},"modified":"2026-08-13T13:24:57","modified_gmt":"2026-08-13T20:24:57","slug":"home","status":"publish","type":"page","link":"https:\/\/srp-support.com\/","title":{"rendered":"Home"},"content":{"rendered":"

[vc_row gap=”30″ css=”.vc_custom_1567674863338{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column css_animation=”fadeInLeft” width=”1\/3″ apress_column_overlay_color=”#e7f0cd” column_shadow=”box_shadow_enable:enable|shadow_horizontal:0|shadow_vertical:0|shadow_blur:8|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.04)” column_shadow_h=”box_shadow_enable:enable|shadow_horizontal:4|shadow_vertical:10|shadow_blur:25|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.08)” box_swing=”yes” css=”.vc_custom_1567674748303{padding-top: 50px !important;padding-right: 8% !important;padding-bottom: 30px !important;padding-left: 8% !important;background-color: #e7f0cd !important;border-radius: 5px !important;}”][apress_gradient_icon_box description=”We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.” data_animation=”fadeInLeft” icon_type=”image” icon_image=”385″ gradient_icon_size=”50″ style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Improved Revenue & Sales Conversions[\/apress_gradient_icon_box]

<\/div>[\/vc_column][vc_column css_animation=”fadeInUp” width=”1\/3″ apress_column_overlay_color=”#dceffc” column_shadow=”box_shadow_enable:enable|shadow_horizontal:0|shadow_vertical:0|shadow_blur:8|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.04)” column_shadow_h=”box_shadow_enable:enable|shadow_horizontal:4|shadow_vertical:10|shadow_blur:25|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.08)” box_swing=”yes” css=”.vc_custom_1567674763979{padding-top: 50px !important;padding-right: 8% !important;padding-bottom: 30px !important;padding-left: 8% !important;background-color: #dceffc !important;border-radius: 5px !important;}”][apress_gradient_icon_box description=”Great customer service is the key to creating loyal customers. Our people, training, and quality keep your customers coming back.” data_animation=”fadeInUp” icon_type=”image” icon_image=”387″ gradient_icon_size=”50″ style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Improved Customer Experience & Loyalty[\/apress_gradient_icon_box]
<\/div>[\/vc_column][vc_column css_animation=”fadeInRight” width=”1\/3″ apress_column_overlay_color=”#d3eae5″ column_shadow=”box_shadow_enable:enable|shadow_horizontal:0|shadow_vertical:0|shadow_blur:8|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.04)” column_shadow_h=”box_shadow_enable:enable|shadow_horizontal:4|shadow_vertical:10|shadow_blur:25|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.08)” box_swing=”yes” css=”.vc_custom_1567674775592{padding-top: 50px !important;padding-right: 8% !important;padding-bottom: 30px !important;padding-left: 8% !important;background-color: #d3eae5 !important;border-radius: 5px !important;}”][apress_gradient_icon_box description=”There are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.” data_animation=”fadeInRight” icon_type=”image” icon_image=”388″ gradient_icon_size=”50″ style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Reduced Cost of Customer Interactions[\/apress_gradient_icon_box]
<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1567678124748{padding-bottom: 40px !important;background-image: url(https:\/\/sitesdemo.co\/elfin\/wp-content\/uploads\/2019\/09\/bgnew_02.jpg?id=340) !important;}”][vc_column][vc_row_inner disable_element=”yes”][vc_column_inner width=”1\/3″ css=”.vc_custom_1567500833295{background-color: #e7f0cd !important;}”]

Improved Revenue & Sales Conversions<\/h4><\/div>
We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.<\/div> <\/div> <\/div> [apress_gradient_icon_box description=”We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.” icon_family=”fontawesome” style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Improved Revenue & Sales Conversions[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1567500846890{background-color: #dceffc !important;}”]

Improved Customer Experience & Loyalty<\/h4><\/div>
We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.<\/div> <\/div> <\/div> [apress_gradient_icon_box description=”We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.” icon_family=”fontawesome” style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Improved Customer Experience & Loyalty[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1567500862023{background-color: #d3eae5 !important;}”]

Reduced Cost of Customer Interactions<\/h4><\/div>
There are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.<\/div> <\/div> <\/div> [apress_gradient_icon_box description=”There are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.” icon_family=”fontawesome” style=”iconbox_style1″ class=”info1css” title_font_options=”tag:h4|color:%23000000″ description_font_options=”color:%23000000″]Reduced Cost of Customer Interactions[\/apress_gradient_icon_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner width=”3\/4″][apress_heading sub_title=”We build support programs that mirror you, with agents who are smart, committed, caring.” content_alignment=”left” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#ffffff” style=”heading_style1″ title_font_options=”tag:h5|font_style_bold:1″ subtitle_font_options=”tag:div|color:%23ffffff”]Customer Support & Technical Support[\/apress_heading][apress_heading sub_title=”Tested for language competency, evaluated for applicable experience, our agents are known for providing the most knowledgeable, friendly, and emotionally intelligent support in all channels, all locations, all languages.” content_alignment=”left” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#ffffff” style=”heading_style1″ title_font_options=”tag:h5|font_style_bold:1″ subtitle_font_options=”tag:div|color:%23ffffff” heading_margin=”margin-top:20″ subheading_margin=”margin-bottom:20″]Provide the best multi-lingual talent[\/apress_heading][apress_heading sub_title=”We specialize in e-commerce, where it is absolutely crucial to focus on increasing order size, and we do it consistently.” content_alignment=”left” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#ffffff” style=”heading_style1″ title_font_options=”tag:h5|font_style_bold:1″ subtitle_font_options=”tag:div|color:%23ffffff”]Achieve order values 15-30% higher than the industry average[\/apress_heading][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” css=”.vc_custom_1567678135993{padding-top: 10px !important;padding-bottom: 50px !important;}” el_id=”advantages”][vc_column_inner][apress_heading sub_title=”Service Response Partner’s passion for customer engagement and delight translates into tangible business outcomes.” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#000000″ style=”heading_style1″ title_font_options=”tag:h2|line_height:60″ subtitle_font_options=”tag:div|line_height:20″]Advantages[\/apress_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”29″ img_size=”full” alignment=”center” css_animation=”fadeInLeft”][\/vc_column_inner][vc_column_inner el_class=”animated fadeInRight” width=”1\/2″]
  • \"null\"<\/div>

    Customer Support & Technical Support<\/h3>

    We build support programs that mirror you, with agents who are smart, committed, caring.<\/p>\n<\/div><\/div>

    <\/div><\/li>
  • \"null\"<\/div>

    Provide the best multi-lingual talent<\/h3>

    Tested for language competency, evaluated for applicable experience, our agents are known for providing the most knowledgeable, friendly, and emotionally intelligent support in all channels, all locations, all languages.<\/p>\n<\/div><\/div>

    <\/div><\/li>
  • \"null\"<\/div>

    Achieve order values 15-30% higher than the industry average<\/h3>

    We specialize in e-commerce, where it is absolutely crucial to focus on increasing order size, and we do it consistently.<\/p>\n<\/div><\/div>

    <\/div><\/li><\/ul><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” add_extended=”yes” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^344|url^https:\/\/sitesdemo.co\/elfin\/wp-content\/uploads\/2019\/09\/background.jpg|caption^null|alt^null|title^background|description^null” values=”%5B%7B%22extended_animation%22%3A%22particles%22%2C%22drop_colors%22%3A%22one_color%22%2C%22part_color%22%3A%22%2390b136%22%2C%22part_color_1%22%3A%22%23ff7e00%22%2C%22part_color_2%22%3A%22%233224e9%22%2C%22part_color_3%22%3A%22%2369e9f2%22%2C%22particles_number%22%3A%2250%22%2C%22particles_size%22%3A%2210%22%2C%22particles_speed%22%3A%222%22%2C%22add_line%22%3A%22true%22%2C%22hover_anim%22%3A%22bubble%22%2C%22parallax_dir%22%3A%22vertical%22%2C%22parallax_factor%22%3A%220.3%22%2C%22particles_position_top%22%3A%220%22%2C%22particles_position_left%22%3A%220%22%2C%22particles_width%22%3A%22100%22%2C%22particles_height%22%3A%22100%22%2C%22particles_zindex%22%3A%220%22%7D%2C%7B%22extended_animation%22%3A%22particles%22%2C%22drop_colors%22%3A%22random_colors%22%2C%22part_color%22%3A%22%231b536b%22%2C%22part_color_1%22%3A%22%231b536b%22%2C%22part_color_2%22%3A%22%237c973f%22%2C%22part_color_3%22%3A%22%2390cc55%22%2C%22particles_number%22%3A%2250%22%2C%22particles_size%22%3A%2210%22%2C%22particles_speed%22%3A%222%22%2C%22add_line%22%3A%22true%22%2C%22hover_anim%22%3A%22grab%22%2C%22parallax_dir%22%3A%22vertical%22%2C%22parallax_factor%22%3A%220.3%22%2C%22particles_position_top%22%3A%220%22%2C%22particles_position_left%22%3A%220%22%2C%22particles_width%22%3A%22100%22%2C%22particles_height%22%3A%22100%22%2C%22particles_zindex%22%3A%220%22%7D%5D” el_id=”advantages”][vc_column width=”1\/2″][vc_row_inner][vc_column_inner width=”10\/12″]
    <\/div>[apress_heading sub_title=”SRPSupport’s passion for customer engagement and delight translates into tangible business outcomes.” content_alignment=”left” animation_type=”clipping” data_animation=”slideInRight” data_delay=”200″ enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#ffffff” title_google_fonts=”yes” style=”heading_style5″ title_font_options=”tag:h1|font_size:50|line_height:60″ subtitle_font_options=”tag:div|color:%23ffffff” title_custom_fonts=”font_family:PT%20Serif%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”]Advantages[\/apress_heading][\/vc_column_inner][vc_column_inner width=”2\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/4″ offset=”vc_hidden-xs”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_single_image image=”315″ img_size=”full” css_animation=”fadeInLeft”]
    <\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″ el_class=”bg-txt-color”]
    <\/div>[vc_row_inner][vc_column_inner]
    • \"null\"<\/div>

      Customer Support & Technical Support<\/h3>

      We build support programs that mirror you, with agents who are smart, committed, caring.<\/p>\n<\/div><\/div>

      <\/div><\/li>
    • \"null\"<\/div>

      Provide the best multi-lingual talent<\/h3>

      Tested for language competency, evaluated for applicable experience, our agents are known for providing the most knowledgeable, friendly, and emotionally intelligent support in all channels, all locations, all languages.<\/p>\n<\/div><\/div>

      <\/div><\/li>
    • \"null\"<\/div>

      Achieve order values 15-30% higher than the industry average<\/h3>

      We specialize in e-commerce, where it is absolutely crucial to focus on increasing order size, and we do it consistently.<\/p>\n<\/div><\/div>

      <\/div><\/li><\/ul><\/div>[\/vc_column_inner][\/vc_row_inner]
      <\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1581414234323{padding-top: 40px !important;padding-bottom: 40px !important;background-image: url(https:\/\/srp-support.com\/wp-content\/uploads\/2019\/09\/supportbg_02.jpg?id=137) !important;}”][vc_column][vc_row_inner css=”.vc_custom_1567577078083{padding-bottom: 50px !important;}”][vc_column_inner][apress_heading sub_title=”Our contact center solutions address your operational needs across the customer lifecycle, and are designed to deliver predictable results across interactions, channels, and geographies.” content_alignment=”left” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#000000″ style=”heading_style1″ title_font_options=”tag:h2|line_height:60″ subtitle_font_options=”tag:div|line_height:25″ class=”solution-cls”]Solutions[\/apress_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1567578107658{margin-top: 40px !important;}”][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”We use the newest systems to monitor the content of your customer interactions and raise customer satisfaction.” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”300″ icon_type=”image” icon_image=”54″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo1css”]Email\/Chat\/Web survey platform[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”Data wins the day. We create reporting that tracks the most important numbers and allows you to make decisions.” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”600″ icon_type=”image” icon_image=”54″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo2css”]CSAT\/DSAT dashboards & reports[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”Your customers interact with you on multiple platforms. We not only work on all of them, but work to create a unified view of your customer experience.” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”900″ icon_type=”image” icon_image=”55″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo3css”]Multi-channel Interaction analyzer[\/apress_gradient_icon_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”“Smart, easy-to-use dashboards that report all the important daily performance metrics, like First Contact Resolution, is a key to our success.“” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”300″ icon_type=”image” icon_image=”56″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo4css”]FCR dashboard and reports[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”Your agents are your frontline team, and it is important for you to have full transparency into their performance & improvement. We provide industry-leading access to your team.” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”600″ icon_type=”image” icon_image=”57″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo5css”]Agent performance dashboards[\/apress_gradient_icon_box][\/vc_column_inner][vc_column_inner width=”1\/3″][apress_gradient_icon_box icon_alignment=”top_left” description=”We combine data on performance, customer satisfaction, and quality to create a unique customer index.” color_scheme=”color_scheme1″ data_animation=”fadeInUp” data_delay=”900″ icon_type=”image” icon_image=”58″ gradient_icon_size=”50″ style=”iconbox_style1″ title_font_options=”tag:h5|font_size:18″ description_font_options=”color:%236e6e6e” class=”iconinfo6css”]Net Experience Score (NES)[\/apress_gradient_icon_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” add_extended=”yes” css=”.vc_custom_1581153731933{padding-top: 40px !important;padding-bottom: 40px !important;background-image: url(https:\/\/srp-support.com\/wp-content\/uploads\/2019\/09\/blue-bg.jpg?id=378) !important;}” values=”%5B%7B%22extended_animation%22%3A%22particles%22%2C%22drop_colors%22%3A%22random_colors%22%2C%22part_color%22%3A%22%238daf38%22%2C%22part_color_1%22%3A%22%23225974%22%2C%22part_color_2%22%3A%22%238daf38%22%2C%22part_color_3%22%3A%22%23ffffff%22%2C%22particles_number%22%3A%2250%22%2C%22particles_size%22%3A%2210%22%2C%22particles_speed%22%3A%222%22%2C%22add_line%22%3A%22true%22%2C%22hover_anim%22%3A%22grab%22%2C%22parallax_dir%22%3A%22vertical%22%2C%22parallax_factor%22%3A%220.3%22%2C%22particles_position_top%22%3A%220%22%2C%22particles_position_left%22%3A%220%22%2C%22particles_width%22%3A%22100%22%2C%22particles_height%22%3A%22100%22%2C%22particles_zindex%22%3A%220%22%7D%5D”][vc_column width=”1\/2″ css=”.vc_custom_1504958598486{padding-right: 5% !important;padding-left: 5% !important;}”][vc_row_inner][vc_column_inner width=”2\/12″][\/vc_column_inner][vc_column_inner width=”10\/12″ css=”.vc_custom_1567573171745{padding-left: 4% !important;}”][apress_heading sub_title=”” content_alignment=”left” data_animation=”fadeInLeft” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#8daf38″ style=”heading_style1″ title_font_options=”tag:h2|line_height:60″ subtitle_font_options=”tag:div|line_height:20″]OpenTable Case Study[\/apress_heading][vc_column_text css_animation=”fadeInLeft” el_class=”ourtxtcss”]Our relationships are powered by our constant drive to outperform our competitors and deliver greater business value to our clients.<\/strong><\/p>\n

      When OpenTable – the #1 trusted site for online restaurant reservations – required a customized contact center solution that would ensure an exceptional quality customer experience for each and every customer interaction, they looked to the team at SRPSupport. In customizing a solution for OpenTable, SRP met stringent requirements for service standards, and data security, and technical knowledge including:[\/vc_column_text][vc_column_text css_animation=”fadeInLeft” el_class=”ullicss”]<\/p>\n

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      • Friendly, Educated, Engaged Customer Care and Sales Professionals<\/li>\n
      • Maximum Data and Facility Security\u200b<\/li>\n
      • Virtual Systems<\/li>\n
      • Expert Customer Acquisition and Up-Selling Techniques<\/li>\n
      • Low Staff Attrition and High Attendance Adherence\u200b<\/li>\n
      • Skilled Multi-Language Support in Telephone, Email, Chat\u200b<\/li>\n<\/ul>\n

        [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″ apress_column_hover_effect=”zoomout” box_swing=”yes” css=”.vc_custom_1567683715648{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][apress_alternate_image image=”390″ image2=”390″ class=”ourcss1″ animation_type=”clipping”][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/2″][apress_heading sub_title=”Service Response Partners strategically partners with our clients for everything from task-specific projects to full end-to-end outsourced solutions.” content_alignment=”left” data_animation=”fadeInLeft” enable_delimiter=”” color_scheme=”design_your_own” main_heading_color=”#000000″ style=”heading_style1″ title_font_options=”tag:h2|line_height:60″ subtitle_font_options=”tag:div|line_height:26″]Request A Quote[\/apress_heading][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1581574105001{border-left-width: 10px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-left-color: #598b05 !important;border-left-style: solid !important;}”][vc_column_text css_animation=”fadeInRight” el_class=”testicss” css=”.vc_custom_1581574056105{margin-bottom: 0px !important;}”]”We would like to thank you all personally at SRP for your continued dedication to the OpenTable cause and the great support you are providing our restaurant partners and diners. We are lucky to have you working with us to help make our busy season the apogee of what has been a great multi-year partnership with SRP. THANK YOU!!”[\/vc_column_text][vc_custom_heading text=”B. Markowitz, Vice President of Customer Experience” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\n

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